Technical Support Engineer Senior

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

What you will be doing:

• You will be part of one of our most important client-facing support teams, that serve our major client base in Europe, Middle East and Africa.
• You will be responsible for finding solutions to our client’s functional and technical issues and for managing these issues through to resolution.
• Acknowledge, qualify and treat clients’ concerns raised through the available communication channels (emails, phone, Ticketing system)
• Troubleshooting and Debugging of FrontEnd to BackEnd applications using various technologies and tools
• Coordinate inter-departmental resources and liaise closely with clients at all levels
• Work alongside the Client Services Managers, Sales Account Managers and other DEV/Support teams
• Gain an in-depth knowledge of the products and the detailed configurations to better serve our clients

**What you brin...