Sr. Director - DCEO

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

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The Opportunity:

Visa is seeking a Senior Director of Facilities for our HighLands Ranch Colorado Data center. This is a senior management position responsible for the vision, performance, communications, and successful management of the Facilities department.

The Work itself:

· Lead the Visa Highlands Ranch Data Center Facilities Department. This entails all maintenance activities, facility operations and strategic solutions to obtain Visa’s business goals.

· Design, engineering, construction and furnishing of all facility and Visa projects.

· Update leadership on progress towards departmental objectives.

· Maintains facility documentation system consistent with policies and SOPs

· Manages relationship with Corporate Real Estate on strategic objectives

· Continually promotes outstanding service and mentors’ staff to implement excellent client services

· Coordinates with Global Safety and Security on facilities safety and security issues as needed or required

· Oversees third-party services providers supporting all facility activities

· Undertakes internal project assignments and special initiatives, as appropriate

· Fosters and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations

· Coordinates communications about Facilities in coordination with Visa’ communications teams

Essential Functions

· The Sr Director of facilities is responsible for the direction in overall evaluation, selection, installation and maintenance of environmental systems to include, but not limited to: Electrical Systems, Mechanical Systems, Fire Detection and suppression systems, Building Management System (BMS) for energy and environmental controls, and emergency backup systems.

· Manage service delivery organizations to ensure contracted service level agreements and key performance indicators are met or exceeded.

· The creation of standard practices for the installation, repair and maintenance of critical facility electrical and/or mechanical systems and lead implementation.

· Manage operational budget for the data center.

· Provide training and guidance to staff within the department, to improve understanding of facilities and environmental systems, operation and controls.

· Analyze data and identify trends with facility issues to determine root cause and take appropriate action.

· Management of Standards such as ITIL, BICSI, OSHA, TIA/EIA, etc

· Recommends and directs cross regional teams in the implementation of process/procedure improvements to meet dynamic business and operational needs

· Provides design criteria and validates final engineering design, installation, modification and maintenance of information systems infrastructure equipment to meet Visa availability requirements.

· Ensure all Visa and customer audit requirements are met.

· Performs complex design activities integrating multiple technologies to ensure IT systems hardware environment meets or exceeds manufacturing requirements.

· Evaluates vendor proposals for purchase of facilities infrastructure equipment and technical services.

· Prepare short and long-range plans for facilities infrastructure systems maintenance and development plans, and designs changes to the capacity and configuration of facilities infrastructure systems.

· Providing managerial leadership to a team of senior mechanical, electrical and shift engineers. Managing goals, processes and performance initiatives that align with Visa Inc.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Requirements

Basic Qualifications:

· 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

· 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
· Minimum 5 years of operations management experience supporting Data Center critical Infrastructure.
· Ability to solve all facets of extensive complex, multi-faceted managerial and operational issues which require extensive knowledge, varied experiences, access to multiple talent/resources and independent judgment.
· Ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
· Strong organizational and management skills and demonstrated ability to successfully manage multiple cross-functional teams and complex projects.
· Strong quantitative, numeric, analytical, project management and decision-making skills
· Demonstrated ability to solve all facets of extensive complex, multi-faceted managerial and operational issues which require extensive knowledge, varied experiences, access to multiple talent/resources and independent judgment.
· Demonstrated ability to provide leadership, vision, and management of assigned team, , resources, and quality results, expand business efforts as appropriate
· Demonstrated ability to lead corporate-wide initiatives.
· Demonstrated leadership, versatility and integrity.
· Strong quantitative, numeric, analytical, project management and decision-making skills
· Manage annual expense and capitol project budgets.