System Analyst - Business Banking

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 1700 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub – a distinct entity from ING Bank Romania – then steadily expanded our range to include more services and competencies.

Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1500 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work.

We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

The Small and Medium Enterprises (SME) Project has the aim to digitally transform the value proposition and service model offered to our Business Banking clients.

The Technical Solution Analyst (known as Feature Engineer within ING Group) has to clarify the technical solution requirements within multiple projects (squads). In this role, you will work closely together with the domain/enterprise architect, technical leads, Product Owner, and other Feature Engineers, by contributing to the tech strategy & vision within the customer domain for Retail and Business Banking.

Our feature squads are able to fulfil internal consumer needs in a one-stop-shop-way, by understanding the customer journey, changing the API, updating the front end, and fully productizing the new product feature.

Your day to day*

Even if you’ll start your day from the comfort of your home or drink your morning coffee in our office’s garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

• Partnering with the stakeholders, Product Lead and peers (representatives of other squads) to create and maintain a product backlog according to business value.
• Providing the purpose, context and direction to the team from both business and technical point of view, always taking into consideration the product goal and mission.
• Together with other stakeholders (architect, Tech Lead and Product Lead), convert market developments and customer feedback into concrete and usable capabilities for ING with a delivery roadmap.
• Contributing alongside with the IT architects in the creation and review of the design decisions
• Translate the functional and non-functional requirements into Feature blueprints considering the Architecture design decisions, making the features “ready for implementation” and breakdown into user stories.
• Manage cross-squad dependencies to ensure an end-to-end delivery and support them in the delivery process.

*Considering that you’ll work closely with other teams from the ING group, occasional international travel might be required

What you’ll bring to the team

• Experience: At least 2 years of experience working as an IT Business Analyst / (Technical) Product Owner / Technical Project Manager in a software development environment.
• Tech stack/ Knowledge of the following concepts/ technologies:
  • Solid Agile experience with SCRUM and / or Kanban methodologies.
  • Familiar with solutions built on Microservices using Java, JavaScript.
  • Experience in System design (designing microservices architectures).
  • Understanding of web security principles and practices
  • Proven ability to define a set of requirements that pinpoint business challenges and identify technical and business changes required to address them.
  • Ability to communicate clearly and concisely across different software development and the business teams.
  • Experience in supporting/rolling out software.
  • Excellent communication skills, pro-active and easy to approach attitude.
  • A person that takes timely and informative decisions.
  • Availability to interact with different cultures and switch context in short term.
• Foreign languages: English (advanced)
• Education: nice to have Bachelor’s Degree (or higher) in an IT related field