Customer Success Manager

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge?

At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.

As a Customer Success Manager, you play a key role in handling post-sales activities by driving business strategies to improve customer experience, usage and retention. The Customer Success Management team is responsible for driving adoption of Index solutions as well as identification of opportunities (Cross sell, up sell) that are passed through to Sales and Account Management. Next to having your own portfolio, you will also be responsible for deal renewal, on-boarding index products, and developing intimate relationships and being a trusted advisor to our customers. You will partner with the Account Managers and Sales Leaders by providing insights on customer health to drive retention and growth. Additionally, you will collaborate with Sales Strategy and Execution and Business to provide the voice of the customer to align customer needs with our product roadmap. Further, you will work with other sa...