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An international and diverse team of finance, tech, and data science specialists, based in London, Paris and Vilnius, working to modernise B2B payments.
About the role
As a Customer Operations Associate you will gain valuable experience and have the opportunity to grow your career within Hokodo.
You will act as the primary interface between Hokodo and our customers - merchants that offer Hokodo’s “Buy Now Pay Later” payment option on their websites and buyers choosing Hokodo. You will work closely with other teams such as Payment Operations and Collections to resolve order and payment related issues in a timely and efficient manner. You will also share and implement your ideas for process improvements, develop internal documentation, and contribute to knowledge sharing within the Operations team and the wider company.
Location
We would like you to work from our office in Vilnius a couple of days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce.
About Hokodo
We’re an international and diverse team of finance, tech, and data science specialists, based in London, Paris and Vilnius, working to modernise B2B payments.
What you’ll be doing - If you get excited by the following, this is the role for you.
Who we’re looking for - At Hokodo, we prioritise hiring individuals who share our mission and values, and possess the right attitudes and behaviours for success. While some of the listed requirements may be important, don't worry if you don't meet all of them, we’d still like to hear from you.
Nice to have
Interview Process
What’s in it for you?
We’re offering the chance to really make a difference to Hokodo and the wider B2B payments and e-commerce industry. The opportunity for personal growth in a fast-moving startup is massive. Your opinion and feedback will be heard and valued. You'll feel a part of a very special team.
We offer a competitive salary (up to €2,700 gross/month depending on your profile and skills) and benefits package.
📈 Share Options
🎓 Annual Learning and Development budget
✈️ Globetrotter travel policy: Spend up to 60 days abroad each calendar year
🫂 Taking well being seriously: Access to qualified therapist, confidentially via video or chat through Spill
🌴 Yearly offsites and other company socials previously, we have been to Malta & Majorca**,** as well as regular meetups in London and Paris.
Our values
Hokodo is more than a place to work. We're passionate about making our industry better and aren't afraid of the competition. We pride ourselves on our culture of down to earth employees who are always willing to go the extra mile to help each other out!
Don’t tick all of the boxes? Neither do we.
We are driven by hiring not only by experience and relevance for the role but also our mission and values, and possess the right attitudes and behaviours for success. We celebrate anything ‘outside of the box’, so if you don’t meet all of the listed tickbox criteria, please do still apply as we’d love to hear from you.
The diversity of our team reflects the diversity of our community and customers. We not only welcome but celebrate diverse communities. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches and listen intently, and we are strongly committed to learning and improving on this as we grow.