Senior AR Credit & Collections Analyst

What you'll do:

• Work closely with the Head of Billing and Collections to meet target requirements, improve departmental efficiency, and make suggestions for inter-departmental improvements.
• Research and analyze customer accounts prior to making customer contact for past due balance
• Communicate with customers via phone or email regarding outstanding invoices and maintain detailed collection notes
• Successfully resolve difficult or complex collections challenges by utilizing technical knowledge of collections, critical thinking and, procedural guidelines
• Collaborate closely with Finance, Sales and our customers to resolve billing and collection issues
• Help with forecasting accurate collection estimates for the month or quarter to the Finance team for use in company forecasts.
• Assist with month-end, quarter-end and year-end closing duties as needed
• Backup for cash applications and invoicing duties

Requirements and Qualifications:

• 5 years in Collections experience, preferably in SaaS/Technology
• Fluency in Spanish is preferred
• Experience working with global customers
• Bachelor's Degree in Accounting/Finance preferred
• Knowledge of generally accepted accounting principles
• Excellent written and verbal skills
• Proficient in NetSuite ERP system and Salesforce
• Proficient in Microsoft Office Word, Excel and Google Suite tools
• Able to adapt & work in a fast-paced environment with strict deadlines
• Experience with international laws and regulations concerning credit and collections is a plus