Senior Technical Writer

Your Career

The Palo Alto Networks TechDocs team directly helps our customers improve their security posture to best protect against cyber threats. As a part of the R&D organization, we work hands-on with products and serve as the voice of our users and to identify best practice workflows.

You’ll collaborate with product management, engineering, UX, and QA teams as you write content that helps users understand the risks their organizations face, and how to secure their employees no matter where they are. You’ll build relationships with our stakeholders in the field who work directly with customers, to ensure that our content enables our users to discover and adopt new features and to self-service.

This role is focused on our new cloud-delivered management platform, Strata Cloud Manager. The team works in an agile development cycle, following a docs as code methodology. In-product content is going to play a big role in making this growing product intuitive, and experience or interest in these areas would be great:

• UX content
• Information architecture
• Context-sensitive help
• Plain language
• Diverse content mediums like videos and walkthroughs
• Localization

Your Impact

• You’re curious, like to be hands-on with technology, and are eager to learn about cybersecurity
• You’re user focused and want to make sure that the end-to-end customer journey with the product is as simple and carefree as it can possibly be
• You’re an avid researcher—you’re not hesitant to dive in to something new and you know how to hunt down the information that you need
• You know how to prioritize and deliver on immediate requirements, while continuing to look ahead - You anticipate how we can meet user needs not only today, but tomorrow as well
• You’re a transparent communicator - You like to make sure that everyone is working with the same information - you work towards building consensus, and you set expectations effectively
• You write content that is both easy-to-read and informative - You have strong critical-thinking skills and use them to ensure that you are providing just the right information for users to achieve their goals
• You seek and are comfortable receiving different viewpoints and feedback, and you’re thoughtful in pushing back or adapting

Requirements

Your Experience

• We’re looking for a seasoned technical writer with a proven track record of writing content that simplifies the user experience
• Minimum 7 years of Experience with security technologies, threat prevention, or SaaS security is a bonus - It’s also great if you have experience with the tools that we use to get our work done, including
  • Source control tools (Git)
  • Topic-based authoring tools (DITA or XML authoring, Oxygen)
  • Video tutorial creation tools (Videate)
  • Team collaboration and release tracking tools (Confluence and Jira and Asana)
  • Digital Adoption Platforms (Pendo)
• We’d love to see writing samples, especially concepts and tasks written from scratch or videos you’ve created
• BA/BS or equivalent experience or equivalent military experience required