Staff Site Reliability Engineer

What you get to do in this role:

• For Early Engagement – Thoroughly assess new services and products, ensuring a seamless transition to cloud production while upholding the appropriate reliability standards to meet our Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
• For Early Engagement – Contribute to the development of systems that provide real-time insights into their operations while actively running.
• For RCA/PRB - work with engineering stakeholders on Root Cause Analysis and critical problems.
• For Cloud Improvements - Use knowledge and experience in software development, application support, systems engineering and networking to drive Cloud improvements.

Requirements

To be successful in this role you have:

• Knowledge of Linux systems.
• Comfortable designing, authoring, testing, and debugging code in a team setting in one of the following languages: Python, Go, JavaScript, or Ruby.
• Experience working with Relational Database: MySQL, MariaDB or PostgresSQL.
• Proficient in managing large-scale systems, with strong focus on automating processes, enhancing observability, ensuring high availability, and optimising performance for critical services.
• Expertise in Observability and Monitoring of applications, services, and networks.
• Experience with DevOps automation, CI/CD pipeline and agile methodologies such as Gitlab CI-CD.
• Experience working with Cloud technologies such as Azure and AWS.
• Experience in configuration management of infrastructure using Ansible.
• Experience with Kubernetes to orchestrate the deployment, scaling, and management of containers.
• Knowledge of core AI/ML techniques and algorithms.
• Familiar with implementing Chaos engineering principles.
• Experience in incident response process, post-mortem practices, or service best practice standards.
• Review PCRs and suggest (or develop) additional measures for prevention.
• Self-motivation to find how things are architecture (working) without prior knowledge or with limited prior knowledge (code deep dive, configuration deep dive).
• Ability to build/develop ad-hoc tools/scripts to work around issues while waiting for upstream fixes.
• ServiceNow platform knowledge is added advantage.