Technical Solutions Analyst

In this role, you are expected to:

• Field escalated tickets from VCAS and CCA (Authentication Solutions) support teams globally.
• Support, debug and troubleshoot existing applications and database issues.
• Claim and manage highly technical (API related, Developer centric) escalations from clients and CS teams. Utilize CS documentation, usage of test accounts, and knowledge of the RAIS products to resolve multiple and concurrent issues in a timely manner.
• Participate in customer troubleshooting escalations and work sessions.
• Troubleshoot product related bugs by reproduction, user testing, log and code analysis.
• Produce and maintain reports (mainly SQL and MS Excel) to support data and KPI requirements.
• Collecting, interpreting, identifying patterns, and trends in sets of data to resolve inquiries.
• Analyze large quantities of data to find trends or patterns of potential issues.
• Design and develop tools for automation and process improvement in various software languages.
• Provide notifications and offer technical troubleshooting to clients impacted by system wide issues.
• Develop software user interfaces using internal tools and frameworks.
• Support, maintain ...