Customer Success Manager - Threat Intelligence

Customer Success Management:

• Onboard new clients and guide them through the implementation process.
• Develop and maintain strong, long-lasting relationships with key stakeholders.
• Understand clients' business objectives and align our solutions to meet their needs.
• Conduct regular check-ins, reviews, and strategic planning sessions with clients.
• Monitor client usage and engagement to ensure they are getting the most out of our solutions.
• Provide training and resources to clients to enhance their product knowledge and usage.
• Address and resolve client issues and concerns promptly and effectively.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.
• Assist in the development of customer success materials, including case studies, white papers, and FAQs.

Threat Intelligence Briefing :

• Monitor industry trends and potential threats that could impact our clients' businesses.
• Provide timely and relevant threat briefings to clients, helping them mitigate risks.
• Develop and communicate strategies to address potential threats and challenges.
• Work with internal teams to ensure our products are equipped to handle emerging threats.
• Stay informed about the informed about the latest Governance landscape, like industry standards, regulations.

Collaboration and Reporting:

• Act as the voice of the customer within the organization, providing feedback to the product, operation and engineering teams.
• Support in developing and delivering reports on customer success metrics to the management.
• Participate in regular team meetings and contribute to the overall strategy and growth of the company.

Requirements

• Bachelors degree in political science, cybercrime, computer science, cryptography, mathematics or a related field. Alternatively, 4 additional years of professional experience in a similar role.
• Good understanding of Threat Intelligence.
• 3 years of professional experience in Customer Success or Threat Intelligence.
• Excellent skills for developing and presenting technical information and presentations to non-technical audiences and clients.
• Strong strategic thinking, analytical, and project management skills.
• Ability to balance between meeting demands of fast-paced environment and taking time to ensure strategic and thoughtful approach with clients.
• Ability to establish a trusted advisor relationship with customer stakeholders, understanding their needs and driving the value of QuoIntelligence and service differentiation from other Threat Intelligence providers.
• Fluency in English.