Head of Communications & Engagement

Head of Communications & Engagement – Pensions Solutions

We are looking for a Head of Communications & Engagement to join Capita Pensions Solutions in a key strategic role to ensure we achieve our vision to create the UK’s largest specialist digital pensions communication agency to deliver an out of this world experience to our customers through providing frictionless communication and digital engagement supported by a simplified and scalable operation.

The role will suit candidates with proven experience in managing a team to develop and deliver effective client/member communications in a digital environment, with a good understanding and technical knowledge of pension operations through third party providers.

You will define, influence and execute communications and engagement strategies to meet contractual communications requirements for our clients underpinned by customer centric simple journeys and you will build strong relationships with Operational Directors and Heads of Service.

This role has responsibility for managing a team and that teams career development.

Job title:

Head of Communications & Engagement

Job Description:

Your Impact:

• Spearhead the creation of frictionless, customer-centric communication pathways
• Cultivate robust relationships with key stakeholders, influencing the future of pension communications
• Drive the adoption of our cutting-edge digital solutions, ensuring alignment with our clients' strategic goals
• Foster a culture of excellence within your team, guiding their professional growth and development.

Focus Areas:

• Ensuring client comprehension of our digital solutions' strategic benefits.
• Championing the integration of our digital offerings.
• Bringing digital concepts to life with impactful collateral.
• Innovating products such as derisking tools, interactive dashboards, and digital engagement platforms.

Key Responsibilities include:

• Lead and motivate the strategic communications team, ensuring high quality service provision through providing clear strategic direction and priorities with the ability to develop and deliver communication strategies to a range of audiences.
• Advise clients on an appropriate communications and engagement strategy to align to their strategic objectives for their scheme.
• Support in meeting revenue targets by recommending appropriate solutions to support the operational teams to deliver revenue and work with the senior leadership team to achieve overall business plan and maximise efficiencies and revenue generation.
• Support new business opportunities by promoting the communications proposition in the sales process and develop the reputation of Capita Pension Solutions as a client communications specialist.
• Proactively develop and maintain a strong partnership-based relationship with all assigned clients, working collaboratively with the Client Delivery team and other Pensions Solutions functions to deliver the required outcome.
• Provide strategic counsel to the senior leadership team

What are we looking for:

• Good understanding and knowledge of UK Pension Schemes and how they operate
• Proven track record in the delivery of high-impact communications and engagement in a digital environment to deliver the desired business outcomes and meeting client contractual commitments
• Experience of developing and delivering effective client/member communications in a digital environment
• Experience in leading and nurturing a team of communications professionals, with a focus on career progression and team success.
• The ability to thrive in a fast-paced, multifaceted environment, balancing tight deadlines and multiple priorities with a methodical, strategic approach.
• A proactive, inquisitive mindset, dedicated to uncovering and capitalizing on new opportunities.
• Methodical in approach, strong planning skills
• Highly responsive, proactive and ability to see the bigger picture impact

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2024 and beyond and in support of that we are seeking applications for two very important roles.

What’s in it for you?

• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Home-Based - GBR

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent