Billing & Collections Analyst

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide.

Under broad supervision, responsible for handling variety of moderate to complex billing activities under broad supervision.

JOB DESCRIPTION:

Essential Duties & Responsibilities
Performs a combination of duties in accordance with departmental guidelines:

• Manages and coordinates all activities by performing moderate to complex billings and manages service delivery with excellent customer satisfaction.

• Provides desk level training of peers.

• Assists with creation and updates of team procedures/training documents.

• Assists with billing projects providing requirements/testing for successful deployment.

• Analyzes data integrity to resolve reconciliation issues.

• Determines and initiates most effective action plan to resolve issues and disputes to support Collections and reduce past dues.

• Provides advice on billing matters to customers and consults with underwriting in the utilization of billing plans and methods.

Reporting Relationship
Typically Manager or above

Skills, Knowledge and Abilities

• Knowledge of billing, accounting, and collections.
• Good analytical and problem solving skills.
• Good organizational skills with the ability to manage multiple projects.
• Ability to work independently.
• Ability to exercise independent judgment and make sound business decisions effectively.
• Knowledge of Microsoft Office Suite as well as other business-related software.

Education and Experience

• Bachelor's degree in accounting or finance or equivalent work experience.
• Typically, a minimum of two years of experience in complex billing or insurance fields.

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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.