THE POSITION
Customer Case Management:
- Coordinate and support customer quality cases and incidents within BA Cluster (including Escalations)
- Train plant associates in problem solving methodology and provide feedback on completed problem solving reports to improve response to customer concerns and reduce non-quality costs
- Lead interdisciplinary and cross-location teams to define corrective and preventive measures regarding common quality incidents, process improvements and/or key customer quality incidents
- Provide technical support and oversight of action plans related to Key Customer Quality Meetings within the BA Cluster
- Coordinate of Customer Quality Escalations in cooperation with Segments, Operations and Plants
- Ensure standardized communication to the customers
- Coordinate of Key Customer Quality Meetings within the BA Cluster
- Drive the implementation of BA and GS Standards for Customer Quality Case Process
- Drive Lesson Learned and Improvement Programs regarding Customer Case Management in cooperation with Customer Quality Management
- Provide engineering support to execute improvement activities to meet both internal requirements and customer expectation...
Continental
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods
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