Senior Quality Engineer

THE POSITION

Customer Case Management:

• Coordinate and support customer quality cases and incidents within BA Cluster (including Escalations)
• Train plant associates in problem solving methodology and provide feedback on completed problem solving reports to improve response to customer concerns and reduce non-quality costs
• Lead interdisciplinary and cross-location teams to define corrective and preventive measures regarding common quality incidents, process improvements and/or key customer quality incidents
• Provide technical support and oversight of action plans related to Key Customer Quality Meetings within the BA Cluster
• Coordinate of Customer Quality Escalations in cooperation with Segments, Operations and Plants
• Ensure standardized communication to the customers
• Coordinate of Key Customer Quality Meetings within the BA Cluster
• Drive the implementation of BA and GS Standards for Customer Quality Case Process
• Drive Lesson Learned and Improvement Programs regarding Customer Case Management in cooperation with Customer Quality Management
• Provide engineering support to execute improvement activities to meet both internal requirements and customer expectation...