Customer Service Executive

Salary: £22,308

Location: Nelson

Monday to Friday 8:30/9:00 - 17:00/17:30

Key Responsibilities:

• To provide a right first-time level of service ensuring the customer expectations are met.
• To refer any growth, revenue or churn opportunities identified, to the Business Partner & internal account manager associated to the account.
• To work closely with our Business Partners, fully supporting them with their customer base. Enabling them to increase not only their customer base, but for them to recognise Daisy as their preferred partner.
• Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions. To build and maintain good working relationships with both internal and external customers,
• establishing and building strong relationships with other departments.
• Establishing and building rapport with customers, providing accurate and timely information to instil
• customer confidence in our ability to deliver an exceptional level of service.
• To deliver against the key business objectives, business service level agreements and individual key
• performance indicators.
• Ensure clear, concise, and comprehensive notes are entered ...