IPT/Voice Engineer

Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of voice system/network. Commission voice project on/off-site. Demonstrates a degree of experience managing vendor/carrier end-user support.

Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action.

Requirements

• Minimum of 1 year of voice system.
• Understanding the concept of voice networking.
  • Layer 1: understand the type of cables.
  • Layer 2 & 3: understand Access List, Voice VLAN, AV signal, voice packet, and media and call routing.
• Understanding the concept of data networking.
  • Layer 1: understand the types of cables.
  • Layer 2 & 3: understand Access List, Access VLAN, packet, routing, and switching.
• Work with various voice service providers.
• Able to make decisions on end-voice device type, equipment need for the business and able to configure and deploy equipment as needed.
• Understanding of voice signaling, protocols, SIP, analog voice circuits, and how to troubleshoot each.
• Ethernet, IP troubleshooting and testing using Fluke test equipment.
• Experience in Microsoft Excel documents
• Understanding of IP Networking, VOIP, TDM technology, and voice-related third-party equipment.
• Must be detail-oriented with good organizational and time management skills.
• Ability to multi-task effectively.
• Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction.
• Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines.
• Must be analytical and have proven problem-solving abilities.
• Knowledge of billing and various practices associated with billing.
• Computer skills at level of understanding and use MS Word, Excel, and PPT.
• A+ Certified – preferred but not required