Manager, Crisis Response

Your role:

As the Manager of Crisis Response, you will be pivotal in ensuring the safety and well-being of the HopSkipDrive community. Partnering with the Director of Trust & Safety, you will implement and oversee HopSkipDrive’s crisis response strategy, addressing incidents involving CareDrivers, Riders, and broader community safety concerns.

Your primary focus will be executing HopSkipDrive’s crisis playbook during critical incidents and emergencies, such as accidents, natural disasters, and security threats, ensuring timely and effective resolution. You will lead a team of Trust & Safety investigators and manage escalations as needed. You are passionate about safety, proactive in generating ideas, and continuously improving our community's safety and compliance culture. This role will report directly to the Director, Trust & Safety.

What you’ll do:

• Work with the Director of Trust & Safety to execute HopSkipDrive’s crisis playbook; oversee emergency crisis management and ensure business continuity
• Lead and support a team of crisis response investigators, ensuring high-quality investigations and maintaining accurate, confidential records
• Develop and implement i...