Relationship Manager / VIP Account Manager

Who We Are

At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 50 million users in over 180 countries globally, OKX empowers every individual to explore the world of Web3. With our extensive range of products and services, and unwavering commitment to innovation, OKX envisions a world of financial access backed by blockchain and the power of decentralized finance.

We are innovative in the way we think, work, and in the products we create. We are also socially responsible by actively participating and encouraging employees to take part in various public welfare activities. With more than 3,000 employees around the world, we believe embracing diversity and inclusion will spark the creation of long-term value for the industry. Come Build the Future with Us now!

About the Opportunity

Relationship Manager / VIP Accounts Manager (CIS) leads account management efforts within the VIP retail program in the CIS region. The Relationship Manager is expected to work closely with various stakeholders, including regional and global growth teams, product and engineering teams, and Business Intelligence teams, as well as effectively lead a team of regional sales.

He/She will proactively nurture and enhance relationships with local key trading accounts, VIP accounts, being in contact with them frequently and building relationships.

What You’ll Be Doing

• Primary point of contact for a number of actively trading VIP clients.
• Expanding relationships with existing customers by sustained communication, understanding of their needs, supporting inquiries.
• Support users to navigate OKX range of product offerings, VIP structure, and key updates and changes on the OKX platform and products.
• Offer and manage VIP upgrades and various product configurations.
• Responsible for the revenue growth from trusted accounts and scaling business partnership
• Actively contribute to the regional strategies that align with the overall company goals, recommend and see through objectives, targets, and action plans, keeping to timelines.
• Support Product & Engineering lines for product development activities
• Active involvement in regional online and offline marketing activities and business events; stay up-to-date with industry/product/social trends and customers’ views and attitudes.
• Comply with the company’s guidelines and practices.

What We Look For In You

• Account management experience in Cryptocurrency, Finance, FX, or any related space
• Strong client management skills including maintaining strong relationships, organizing client profiles and incentivising client business activities.
• Solid project management skills and the ability to manage multiple priorities and deadlines
• Strong analytical and problem-solving skills and enthusiasm with a data-driven approach
• Understanding of trading systems and API is a strong plus.
• Open to business traveling to CIS, MENA, SEA or other regions if required.
• Good communication skills and ability to collaborate with diverse and international internal teams and external partners; experience working with key stakeholder management; Able to work with stakeholders across different levels
• Being fluent in English and native Russian is a must.

Nice to Have

• Bonus points if you have previously worked at a crypto exchange!
• Experience working across time zones and cross-cultural teams
• Passionate about blockchain technology and the crypto payments space

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

#LI-KW1