Senior UX Design Strategist – Impact

What you get to do in this role:

Be a core part of a new team we are building in Amsterdam. The role of the Senior UX Design Strategist – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers realize the most value from their ServiceNow implementations through a focus on user experience. They will work with customers who implemented or plan to implement any of ServiceNow’s workflow products to transform how work gets done, with a focus on the needs and abilities of the customers’ end users.

You will act as the ServiceNow subject matter expert and bring UX best practices and strategies to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Discovery activities may include conducting user research activities such as card sorts, tree tests, and usability tests, or applying your design expertise to an expert review of a solution. The right candidate also is comfortable working with Figma to design interface prototypes to guide the implementation of a configured solution.

• Assessing the usability of an implemented solution through usability testing techniques and expert reviews.
• Recommending platform-specific solutions in collaboration with Impact colleagues
• Crafting design prototypes using Figma to articulate a user experience vision to customer
  stakeholders.
• Articulating design concepts and solutions to technical and non-technical stakeholders
• Thought leadership - ability to lead, influence & mobilize multiple internal collaborators
  (including top executives) and priorities in a dynamic environment
• Plan, facilitate, and co-deliver design thinking led workshops with customers (participants range from end users to C-level) to define product implementation requirements
• Develop and maintain strong working relationships with other teams
• Mentor resources and peer review work.

Requirements

To be successful in this role you have:

• Research facilitation: Ability to run effective user sessions as well as workshops
• Design execution: Full design lifecycle experience
• Enterprise platform design: Providing design guidance that considers the benefits and constraints of enterprise software
• Design leadership: Running implementations, new product development, or similar
• Command of design basics: readability, iconography, color, and spatial relationships
• Familiarity with collaboration, design, and prototyping tools such as Figma, Sketch, Adobe XD, FigJam, Miro, Mural, and Adobe Photoshop / Illustrator
• Consulting skills: Previous consulting experience
• People leadership and stakeholder management: (regardless of management experience)
  Leading peers and stakeholders through projects; setting/managing expectations, strong communications, conflict management/resolution
• Growth mindset: Always be learning and willing to learn and tackle new challenges and opportunities
• Critical thinking – superior problem-solving and analytical skills, take a user-focused, research-driven approach to balance user needs, stakeholder goals, and platform capabilities
• Excellent interpersonal skills, customer-centric attitude, and experience working with cross- functional teams and multi-level stakeholders
• Excellent communication and presentation skills Nice to have:
• Experience defining product strategy
• Experience designing for the ServiceNow platform
  What we will need to see before or during your interview:
• Portfolio of work relevant to enterprise software design/implementation
• Critical thinking skills
• Great communications skills