Product Owner - Omnichannel

You will be in charge of:

• The Voicebot and Chatbot roadmap
• Stimulate the innovation and evolution of these modules (collect queries from the market, provide developers with instructions about the new features to be implemented, etc...)
• Support Project Managers to analyze customers’ needs and to implement our solution into the customer’s infrastructure
• Liaise with our platform providers and technical partners to troubleshoot any issue
• Writing and reviewing documentation about Voicebot and Chatbot features
• Train the internal team on these modules
• Leverage synergies across TuoTempo’s modules

Requirements

We’re searching for someone with a broad understanding of contact center sector who:

• A bachelor degree (preferably Computer engineering or mathematics or related field)
• At least 1 years of professional experience as a Product Owner / Product Manager / Project Manager
• Has worked with AI on complex projects
• Is familiar with conversational user interfaces
• Has experience in hosted telephony and VoIP / SIP (Asterisk, Free PBX and the market standard software for telephony)
• Has worked with Twilio or similar solutions
• Has worked with Meta for Business Suite
• Has excellent communication skills and is able to communicate complex topics to any audience
• Can build trust both within our organization and with customers
• Is proactive, focused and consistent
• Is fluent in English
• Able to effectively manage Italian conversations with the development team
• Any other language is a plus