Associate Website Designer Specialist

Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Associate Website Designer.

Join Us as an Associate Website Designer and Jumpstart Your Career in Website Design!

Are you passionate about web design and eager to embark on a fulfilling career in the field? If you've dabbled in website creation using platforms like Wix, Squarespace, or Wordpress, have a background in customer service, are a problem solver and have a knack for creating engaging content, then Cloudbeds is looking for you!

This entry-level position offers a unique chance to provide customer support to our existing website customers while actively contributing to the new customer setup and onboarding process under the guidance of our seasoned Website Design team

Location: Remote

Working shifts: 8 AM to 5 PM PST / 4 PM to 1 AM UTC

What You Will Do:

• Managing the support tickets through our ticketing system from live customers with published websites while maintaining the required SLA
• Manage all records and upkeep all task management systems related to websites services
• Taking customer scoping, content collection, and revision calls then coordinating the customer requirements with website designers
• Gathering property details and website requirements then organizing the information for the website designer’s reference
• Proactively communicating with customers and providing timely updates on the project progress
• Managing multiple account timelines, completion of requirements, and communicating priorities with the website designers to meet deadlines agreed with the customer
• Overseeing the timely completion of website builds and ensuring that the quality of the website meets the customer requirements
• Assisting the customer in acquiring domain names, updating domain settings, and publishing websites
• Assisting website designers in onboarding customers: Editing the published websites based on the requirements of the customers using our in-house website builder
• Investigating website errors, cases, or supporting, researching, and suggesting website support process improvement
• Using a consultative approach in maintaining our high quality, professional, hospitality websites and communicating with all customers
• Working with and communicate directly and effectively with our different customer profiles through video calls, emails, and voice call
• Resolve, handle customer complaints, and ability to handle deadline-driven pressure
• Handling the creation of landing pages or single page websites
• Managing internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns
• Using tools (AI) to create visual elements or content that are in line with our customers’ branding
• Proofread content and correct errors
• Staying up to date with website trends and website development techniques that are most most effective in engaging consumers

Key Competencies include:

• Creative, has a keen eye for design, and high attention to detail
• Effective execution of several website updates with varying processes in a timely manner
• Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
• Able to lead and collaborate with a diverse team of different personality types
• Open to general changes, improvements and process updates
• Highly organized, can handle result-driven pressure, proactive, self-starter, and team player with a love of continually improving the processes around you

You’ll Succeed With:

• Experience with Website Design Builder or Platform like Wix, Squarespace, GoDaddy, or Duda preferred
• Experience with Adobe Photoshop or Canva preferred
• Experience with using AI for text content creation
• Fluent English
• Excellent customer service - Passionate about meeting customers from all over the world and happy to provide them genuine customer service
• Excellent communication skills and a positive attitude
• Excellent problem-solving skills and emotional management
• Excellent internet/wifi connection