We’re a global SaaS company with customers in 60+ countries. We are pioneers in corporate sustainability. Our dedicated team strives to set global standards that respect human rights while promoting ecological sustainability and responsible entrepreneurship.
We’re driven by a mission: to help companies grow with corporate sustainability. Within osapiens, we focus on three main offerings: Business Partner Transparency, Product Transparency and Operations Efficiency.
Business Partner Transparency. The osapiens HUB enables companies to fully comply with the German Supply Chain Due Diligence Act and the Whistleblower Directive, to calculate their corporate carbon footprint and, in the future, to comply with the Corporate Sustainability Due Diligence Directive.
- Deal with customer queries about the functional scope of our mission critical B2B application
- Independently accepting, evaluating and processing customer inquiries via our support portal
- Pre-analyzes of coding and reproduction of the production issues
- Coordination of troubleshooting and problem solving with colleagues from the technical departments.
- Direct communication with customers regarding feedback or status requests
- Experience in 2nd level technical customer support (API support or similar)
- Previous Experience working with Request Response Patterns (REST and/or SOAP), as well as the Toolset (PostMan and/or Selenium)
- Excellent knowledge on the Languages REACT or Java Script
- Strong technical affinity and enthusiasm for our innovative software solutions in the field of automation
- Customer-first mentality with inner motivation to solve problems and alleviate conflicts
- Fluency in written and spoken German and English is required
- A purpose-driven mission with and for global industry pioneers in tackling complex challenges
- Room for creativity through collaborative teamwork and an open communication culture
- Flexibility and team bonding with our hybrid work options
- Fuel for your growth journey, both personally and professionally
- Sustainable mobility options, promoting eco-friendly commuting solutions
- Fun team events and outings with our global teams
- Inspiring workspaces in Mannheim and beyond
- And, of course, free drinks and snacks
osapiens
A global, rapidly growing SaaS company pioneering corporate sustainability, promoting ecological sustainability and responsible entrepreneurship.
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