API Integration and Web Support

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

This is an onsite position at The Sanctum, North EDSA, Quezon City.

What does a day in the life as an API Integration and Web Support look like?

• Handling complex technical issues/escalations over Zoom, email, and phone
• Helping to configure clients’ accounts & streaming setups to ensure maximum event success
• Managing a queue of web design requests from our enterprise clients
• Providing day-of-event support to our enterprise clients (Amazon, Salesforce, Google, etc.)
• Working cross functionally with our Product, Engineering, and Customer Success teams to achieve clients’ desired end goals

What are the required qualifications for an API Integration and Web Support?

• 4-5 years experience in a successful customer support role in a B2B SaaS company with clear progression of roles & responsibilities
• Technical background: you have experience troubleshooting APIs, complex integrations, and web design issues
• You may not code every day, but you’re well-versed in HTML, CSS and Javascript.
• Familiarity with Chrome, Safari, or Firefox web developer tools, APIs and error logs to diagnose and troubleshoot client issues both with their network and software
• Familiarity with Zendesk, Salesforce Service Cloud, & Jira
• Ability to manage multiple competing priorities with a sense of urgency

#abetterwaytogrow

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.