Salesforce Administrator

Nursa is a healthcare platform that directly addresses the severe staffing challenges confronting the U.S. healthcare system by connecting qualified registered nurses (RNs), licensed practical nurses (LPNs), and certified nursing assistants (CNAs) seeking flexible work with facilities in need of help. Founded in 2019, we are a rapidly expanding venture backed startup whose mission is to put a nurse at the bedside of every patient in need. With your help, we will be able to enrich the lives of nurses and be a valued partner in delivering effective, compassionate patient care in every market we serve.

Role overview:

The Salesforce Administrator will be responsible for the administration and day-to-day support of our Sales Cloud and Service Cloud. The ideal candidate will have a record of success in improving processes and adoption using the Salesforce.com platform. The administrator will work closely with business leaders and salesforce architects to develop and support business processes. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, and maintenance of the Salesforce.com platform. This position will be a hybrid role based in our Murray, Utah headquarters.

Responsibilities:

• Serve as primary system administrator for Salesforce
• Develop high quality, scalable solutions using Salesforce
• Manage user set-up, profiles, roles, passwords
• Build and maintain customer processes in Salesforce using objects, flows and automations
• Maintain and optimize Service Cloud and Service Cloud Voice
• Provide Reports and Dashboards as requested by business leaders
• Create/maintain workflows, validation rules, and automated processes
• Ensure data hygiene across applications, including de-dup and import/export of data
• Run Data Backups and Database maintenance reports periodically
• Manage any Salesforce data feeds and out-of-the-box integrations
• Create/customize objects, fields, record types, page layouts
• Perform mass updates in the Salesforce instance

Qualifications:

• Minimum of 3-4 years experience as a Salesforce Administrator
• Must have a Salesforce Administrator Certification
• Experience with data migration and integration
• Strong understanding of data management, business processes and workflows

Preferred experience:

• Amazon Connect/AWS experience - AWS Lambda - Routing Flows - Contact Lens
• Omni-channel flow experience
• Presence configurations - Omnichannel routing - Omnichannel supervisor configurations
• Third party app/service integration experience
• Experience in administration or setup of Service Cloud and Service Cloud Voice

What you get in return:

• Opportunity to revolutionize the healthcare industry and build both relationships and teams that make a tangible impact
• Competitive salary and benefits
• An opportunity to close business right away

Closing:

Nursa is an equal opportunity employer. We aim to build a workforce of individuals from different backgrounds, with different abilities, identities, and mindsets. Even if you do not meet all of the qualifications listed above, we encourage you to apply!