Senior Design Researcher

Position Summary...

What you'll do...

Working at Walmart International Technology means a career without boundaries. There’s always room to grow, to take on another challenge, to roll up your sleeves and contribute, and to find professional rewards for your hard work. Yes, we are a division of the Fortune #1 company, Walmart, Inc. But you’ll quickly find that we’re a company that wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores and clubs. Join us and you'll discover why our company is a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. As Sr. Design Researcher Lead, International, you’ll play a critical role in ensuring the global application has the cultural sensitivities to meet the needs of our sellers across the world – enabling them to take full advantage of the Walmart 3rd Party Seller ecosystem. The Seller Center application is where 3rd party sellers establish their relationship with us, add/manage their catalog and benefit from being a part of the Walmart business. You will drive what research we do, how and when to maximize our opportunity to deliver for the sellers in our non-US (international) markets. Given our focus on research in Mexico and Chile, Spanish language fluency is highly desirable. You will: Understand the strategy and priorities of the Seller product space, partner with UX, Product and Business teams in order to drive the planning and execution of research projects Be a technically sound strategic thought partner, deeply understanding cultural nuances and representing the customer to influence product direction and tactics Be a change agent, elevating the voice of the Seller into critical decision-making In this role, you’ll be expected to contribute and lead across Design Research, Data Analysis, Collaboration, and Thought Leadership. Design Research & Data Analysis Apply user-centered research principles and methodologies to build subject matter expertise of the business and its customers. Requires knowledge of best practices of qualitative and quantitative research Requires knowledge of: User interviews and surveys, User journey mappings, Contextual inquiries, heuristic reviews and moderated and unmoderated usability testing Anticipate user needs based on knowledge gained from previous studies and engages with ideas and opportunities for UX/CX improvements. Build research plans and roadmaps, defining project success metrics and outcomes Guide research processes with inputs regarding type, quality, and quantity of data and information to be collected. Verify the reliability and accuracy of the information through detailed checks. Analyze and interpret relevant data (for example web analytics, user surveys, and/or customer support calls). Channel research projects to other researchers or vendors as needed; ensure quality delivery. Ensure successful delivery of quality research programs and projects, anticipating research needs, evaluating and evolving as needed research and communication methods and organizational ways of working Demonstrate clear communication, organization, and writing skills in English and Spanish. Deliver your work professionally, on or before the deadline, with some autonomy and limited oversight. Aware and manages legal risks, factual errors, and breaches of codes of conduct involving the use of research materials Data analysis techniques Collaboration: Manage approaches with key stakeholders to understand their opinion on the problem, the context, expectations, and business objectives and determine if a service design approach is needed. Assess gaps between business expectations and user experience strategies. Leverages a deep understanding of trends in user consumption behaviors to develop or improve interaction design and user experience strategies. Champion and drive activation of research insights, including leading design sprints and engaging activation activities Work with the Localization, Content Strategy and UX Design functions in close partnership to ensure UX team cohesion, function and support for one another. Work with Product Management, Engineering and Market Stakeholders to ensure confidence in our work, abilities and role in the Seller Center business. Leadership Anticipate challenges and make decisions based on data-based arguments and recommendations. Contribute to team processes and resources to help establish best practices for research Live and exude our Walmart leadership expectation, being a culture champion, servant leaders with a growth-oriented change agent (see below for all Walmart Leadership Expectations) The individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation. Walmart Leadership Expectations An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Servant Leadership: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Deliver for the Customer: Delivers expected business results while putting the customer first and consistently applying an omnimerchant mindset and the EDLP and EDLC business models to all plans. Diversity, Equity & Inclusion: Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team. Culture Champion: Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance. Embrace Change: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working. Curiosity & Courage: Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Strategic Thinking: Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy. Collaboration & Influence: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action. Physical Activities The following physical activities are necessary to perform one or more essential functions of this position. Observes associate, customer, or supplier behavior. Presents information to small or large groups and individuals. Communicates effectively in person or by using telecommunications equipment. Visually verifies information, often in small print. Reads information, often in small print. Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or electronic device. Enters and locates information on electronic device. Travel Traveling is necessary to perform one or more essential functions of this position. Travels internationally to and from multiple facilities or work-sites requiring extended overnight stays. Entry Requirements Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Fluent in Spanish and English Portfolio of work demonstrating breadth and depth in UX Research. Experience in LATAM a plus. 3+ years of experience in UX Research Bachelor’s degree in HCI, Statistics, User Experience Research, Psychology, Sociology, Anthropology, Stats, Business, preferred Proficiency with UX Research platforms & tools such as UserZoom, Usertesting.com, Lookback, Dscout Experience independently conducting quantitative & qualitative on-line & field research methodologies with systems (for example, UserZoom, Qualtrics, Feedback Ally). Strong stakeholder/partners management Ability to think clearly, gather qualitative/quantitative research, problem-solve, scope research requirements and prioritization.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see [https://one.walmart.com/notices>.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Sunnyvale, California US-08479:The annual salary range for this position is $117,000.00-$234,000.00

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Bentonville, Arkansas US-09401:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

_Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 3 years’ experience in market research, business analysis, UX design research, or related area.
Option 2: 5 years' experience in market research, business analysis, UX design research, or related area.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate.

Preferred Qualifications...

_Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Driving product development in a design research area, Market Research, Business Analysis, UX Design Research, or related area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), Research or design certification (for example, IDEOU - Foundations in Design Thinking Certificate), We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Economics, Masters: Human Computer Interaction, Masters: Psychometrics, Masters: Statistics

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America