Customer Success Leader

Due to the company's new strategy, exciting opportunity has been created whereby we are looking to add a CPG/ Retail Customer Success Leader for our Consumer and Marketing Intelligence team based in UAE, responsible for APP region.

You will be working with biggest and best CPG manufacturers and Retailers to implement our ‘customer experience’ strategy.

Lead a team of researchers, train them to elevate insights and provide thought leadership consultancy service to clients.

You will work across brand, customer experience and shopper to get a full 360° view of the consumer with a focus on analytics.

Responsibilities

As a leader, you will be the driving force in leading our team to promote, develop, grow and deliver best-in-class research reports. Whilst we love surveys, we also have plenty of other data to quench your curiosity and wow your clients. Your roles and responsibilities include:

• Acting as a true consultant for our clients, finding opportunities to help our clients grow their business.
• Leading the transformation to a Next Generation Consumer Insights business
• Leading our team of Consumer Insights experts with a clear grasp of business and research issues
• Driving client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Building and maintaining ongoing relationships with the identified key persons within our clients’ organizations

Requirements

• 12+ years of relevant experience in research and analytics with working consumer insights knowledge
• An experienced and professional leader who is willing to roll up your sleeves with a fun and energetic team.
• Have excellent attention to detail and strong written and verbal communication skills.
• Be self-motivated, adaptable, and proactive - no two days are the same in this role!
• Mix of agency and client side experience will be a value add