DevOps Manager - Production Support

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Profile

LSEG Post Trade Solutions division – Acadia is seeking a skilled Technical DevOps Manager - Linux system administrator (SA)

Should be responsible for the following -:

Lead and encourage the local four-person team across to become subject matter experts in service availability issues escalated from our Level 1 and 2 support desk. The team will operate across 2 shifts:

1st Shift (SF1) 17:30 – 02:00

2nd Shift (SF2) 02:00 – 10:00

Develop and set procedures for escalation and resolution of Level 3 technical issues. Work with cross functional teams to assist with root cause analysis and uptime optimization. Level 3 remediation and escalation of operational issues. Need to be subject matter experts in the underlying technologies. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications. Must be self-motivating with the ability to prioritize workload.

Key Responsibilities

The role may include automated provisioning, installation/configuration, operation, and maintenance of software defined infrastructure.

This individual participates in technical research and development to enable continuing improvements in process and supporting the maximum available uptime. The best candidates are pro-active, self-led and are perceived as passionate about improving service for our clients.

The Acadia environment consists of Jira tracking, Cisco Nexus and Meraki networking. VMware vSphere. Windows desktop, Windows Server, and Ubuntu Server. We use both relational and document data stores (SQL Server, PostgreSQL, and MongoDB).

• Superb communication and collaboration skills.
• Extensive experience with AWS, vCenter and Docker.
• Use of Prometheus, DataDog, System Centre or other enterprise monitoring tools such as Splunk.
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Develop and maintain installation and configuration procedures for Ansible and Terraform.
• Contribute to and maintain system standards.
• Operations and Support.
• Perform daily system monitoring, verifying the integrity and availability of all server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform regular file archival and purges as necessary.
• Create, change, and delete user accounts per request.
• Repair and recover from hardware or software or virtual infrastructure failures. Coordinate and communicate with impacted constituencies.
• Systems Administration and Maintenance of a variety of custom systems.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Help define, document, evolve, and evangelize high engineering standards and best practices across multiple areas.
• Staff oversight.
• No budget responsibility.

Experience and Qualifications Required

• Bachelor (4-year) degree, with a technical major, such as engineering or computer science.
• Technical experience as a Development Operations engineer as well as a Lead.
• Willing to adopt Hybrid working mode and work in Bangalore Office.
• Experience in Financial or an investment banking environment.
• Familiarity with financial products and financial terms.
• Excellent analytical skills, Attention to Detail and problem-solving abilities.
• Ability to communicate clearly and concisely to IT and business teams and to senior management.
• Strong negotiation / influencing skills able to overcome resistance and reach consensus and compromise to attain the required objective.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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