Internal Process and Policy Manager

ISTA Personnel Solutions is seeking an experienced and detail-oriented Internal Process and Policy Manager (Technical Writer) to join our team. As the Internal Process and Policy Manager, you will be responsible for developing and maintaining internal process documentation, policies, and procedures to ensure operational efficiency and compliance.

Responsibilities:

• Develop and maintain detailed process documentation, policies, and procedures for various departments
• Create clear and concise documentation that adheres to established guidelines and standards
• Collaborate with subject matter experts to gather information and ensure accuracy and completeness of documentation
• Review, revise, and update existing documentation as needed
• Ensure compliance with regulatory requirements and industry standards
• Monitor and track process changes and updates
• Assist in training and onboarding employees on internal processes and policies
• Identify areas for improvement and recommend process enhancements

Requirements

Requirements:

• Proven experience as a Technical Writer or similar role
• Strong attention to detail and ability to accurately document complex processes and policies
• Excellent written and verbal communication skills
• Proficiency in using documentation tools and software
• Ability to work collaboratively with cross-functional teams
• Knowledge of regulatory requirements and standards in the BPO industry is a plus
• Strong organizational and time management skills
• Bachelor's degree in a relevant field

Preferred Qualifications:

• Experience in BPO
• Certification in process improvement methodologies (e.g., Six Sigma, Lean).
• Experience with QuickBase and SharePoint.

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives