Director, Digital Employee Experience Service

We’re looking for a Director, Digital Employee Experience Service to join in London, UK or Schiphol, Riijk

JOB PURPOSE

• Leading a global Corporate IT L1 support network across multiple geographies providing a round the clock operational service to the organization
• Responsible for Service Desk operations providing best in class support to our employees and customers
• Providing governance & assurance across all inventory and assets ensuring robust and accurate data sets to drive numerous processes
• Flexible, smart, dependable, trusted, wow and delight our users at every opportunity
• Accountable for the Audio and Visual assets across the group and the associated technology strategy
• Ensure a best in class 24/7 Executive & Board support service across all key locations and multiple offsite external events
• Ensure the skills and development needs for the teams are understood with plans in place to continually grow and nurture the talent
• Ensure that the team is delivering the necessary services and service levels required to support the LG end user base and customers
• This position will be the internal “face” of IT to our userbase and executives, ensuring a positive perception of the services offered by the team is imperative
• Own all Executive and EA/PA interactions to ensure any feedback or issues are quickly acted upon with thorough communication until resolution
• Look to drive efficiencies through automation and AI, that uplift the user experience and not to its determent
• DWP service authority for improving the perception of the service and owning the technology choices we make

KEY ACCOUNTABILITIES

• Oversee UK, US and NL based IT service desk staff and operations
• Maintaining end user device compliance to LG policies
• Own key relationships across the business to validate the service is meeting the needs of the organisation with any issues raised are effectively managed
• Single escalation point for snr management with end to end ownership
• Own knowledge management sources for the service
• Ensure smooth delivery and operation of IT services by monitoring systems performance
• Driving service adherence to processes and standards
• Ensuring effective communications to our users for planned and unplanned outages

Working Relationships and Team Working:

Internal:

• Other members of the LG Tech and the DeX team
• VP Digital Employee Experience
• Exec Assistant community
• CEO Office
• Executive Leadership Team
• Internal Comms
• LG Subsidiaries and Ventures

External:

• Hardware and software vendors
• Mobile providers
• Contingent labor

KNOWLEDGE & EXPERIENCE

• Proven experience as an IT Director or similar role interfacing with snr mgmt
• Experience working in IT operations, supervising technology teams, and services
• Sound understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
• Excellent organizational and leadership skills
• Outstanding written and verbal communication skills
• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
• Strong interpersonal skills and ability to effectively communicate with teams across the organization
• Excellent leadership and decision-making skills

Context/Environment:

• Full time position
• Required in office M-F or as policy requires
• Off hours technical work as needed

What’s in it for you?

• Competitive salary + Bonus
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who are we?

We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.

With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.

We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.

Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.