Field Service Engineer

We are looking for a highly motivated Field Service Engineer II, currently located in Tarrytown, New York, to join our team!

How You’ll Contribute

• Provide on-site service to one primary account; including repair and installation of company instrumentation, operation of instruments when needed and managing lab inventories
• Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
• Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
• Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
• Exceed customer expectations of service, support, and the product under development
• Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
• Other duties as assigned

Qualifications, Skills, Knowledge & Abilities

• BS in scientific or engineering field
• 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry
• Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
• Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
• Ability to work independently and in a group
• Good people skills
• Talented at building prototypes from preliminary drawings and schematics
• Meticulous and detail oriented. Excellent organizational and verbal and written communication skills
• Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
• Ability to travel domestically and internationally, up to 20% of the time. Holding a valid US driver’s license is required

At Ultima Genomics, your base pay is one part of your total compensation package. This role pays between $38 and $43 per hour, if performed in New York, and your actual base pay will depend on your skills, qualifications, experience, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.