Application Analyst

Because of demand and growth within the Application team we are looking for an Application Analyst. As a successful candidate you will manage the delivery of internal operations and support and in doing so you will work with vendors and be part of an internal team managing a portfolio of in-house/vendor applications. You will play a crucial role of linking our teams and the IT solutions group.

You Will:

• Play a key role as part of global support team covering IT Core applications domain.
• Act as a first point of contact for Level 1 & Level 2 Incident & Problem Management support of MUFG business applications and services by working with vendors & or Internal support teams to resolve technical and user issues during product migration and BAU (Business As Usual) operations.
• Document processes, procedures and policies as required for appropriate governance of platforms.
• Day-to-day monitoring of our internal processes to ensure pro-active resolution of any issues that arise.
• Document business user procedures and support user training.
• Participate in co-ordination and implementation of new platform releases with business users.
• Participate in quarterly audits and G...