Technical Support Analyst

RemoteEntry
🇲🇽 Mexico
Technology
 

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role: Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries.

Your Role Accountabilities:

Operations and Administration
• Provide escalation support from level 1 support using the ServiceNow Live Chat & Phone service. Prompt responding is vital.
• Provide remote/virtual support using Zoom or other remote tools available to technicians.
• Wor...

 

 

WarnerMedia Services, LLC

WarnerMedia Services, LLC

A global media and entertainment company with a portfolio of iconic content and beloved brands.

Media
Entertainment
Television

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