Global Product Expert

• Manage product knowledge from both a technical and a business perspective, establishing a transparent and continuous communication with CS and SALES and representing the voice of the customer within our organization in terms of product
• Translate customer needs into technical requirements and share them with the Product Team with proper prioritization
• Plan and implement product training & coach operational teams on the go-to-market of new features & products
• Perform in-depth market analysis (trends, competition, etc) and identify customer requirements, value proposition, and unlocking new opportunities for Docplanner
• Acting as interface between global markets and internal functions such as Sales, Customer Success, Marketing and Country Manager
• Help the country to diagnose issues and resolve escalated bugs using established processes keeping a low % of lack of knowledge reports
• Training CS/Sales/Marketing
• Align product vision with key-stakeholders
• Share value proposition & benefits of the product/features within the organization
• Following all channels about the product to stay up-to-date
• Help PMs enabling new features and products in the country
• Testing new features before they are deployed to customers
• Cooperate with POs and devs to make researches about features
• Collect feedback about product and scale it to product teams
• Investigate about country needs in terms of product features
• Elaborate product benchmark analysis of the competitors
• Help CS/Sales/Marketing with strategies for product adoption & go-to-market of new features
• Manage doctors app opiniones on Apple/Playstores
• Analyze product usage data
• Translate and uploading new Product knowledge content

Requirements

• Leadership through influence
• Result orientation
• Problem soloving
• Data analysis
• Team-working
• Communication
• A passion about creative problem-solving for customers
• Self-motivation and independent working approach
• Analytical and strategical skills
• At least basic project management skills
• Organizational skills