Biomedical Engineer

• Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS (Image Guided Surgery) product usage
• Provide on-site consulting, guidance, and assistance to physicians and operating room personnel by evaluating options and problem-solving during surgery in order to maximize surgery efficiency and usage
• Lead installations and establish functionality at new and existing customer sites
• Educate/train physicians and hospital personnel, including operating staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of surgery products and services
• Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications
• Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
• Regularly strategize with the Account Manager in your region to evaluate customer opportunities and open sales projects.
• Resolve product issues through detailed analysis and utilization of engineering expertise.
• Keep abreast of new developments regarding Brainlab and competitive surgery products and services via ongoing training and individual research and analysis
• Attend surgery continuing education annually and maintain annual product
• Promote surgery products and services to surgeons at trade shows
• Maximize customer satisfaction
• Perform other duties and responsibilities as required
• Travel 50%+
• Salary Range 75-85k

Requirements

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
• 1-3 years minimum of experience in a technical support role for a healthcare company or provider preferred
• 1-2 years minimum customer service experience preferred
• Knowledge of surgical procedures, anatomy and medical terminology preferred
• Proficient in the use of PC software applications including Microsoft Office
• Self-motivated, detail oriented and a proven history of ability to make independent decisions