Customer Service Agent

We are a leading logistics company that provides end-to-end solutions for our clients’ needs. We are looking for a customer service agent who can handle inquiries, complaints, and requests from our customers and carriers.

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Responsibilities

As a customer service agent, you will be responsible for-

Booking Service:

a. Receive production plan and PO from the customer (via Email).
b. Check vessel schedule and process the booking.
c. Submit SI and VGM to the liners/FFW.
d. Submit DG net (if applicable).
e. Verify accuracy on Draft B/L and confirm with the liners or agents.

CHB Documentation:

Receive shipping documents from the customer and verify data accuracy on the invoice, packing list, booking confirmation, etc.
a. Check emails.
b. Save files in the shared drive.
c. Verify the packing list and invoice.
d. Cross-check details with the carrier's website.
e. Prepare shipping documents for the EDI team to draft the export entry.
f. Provide the draft entry to the customer for verification.
g. Prepare supporting documents for the Team Form for FTA, C/O submission (if applicable)
h. Follow up on the status of Customs Declaration (0409) and print out a soft copy.

Truck Booking:

Manage the loading plan and book trucks either via the intermodal team or directly through the truck supplier.
a. Coordinate with the INT team or truck supplier.
b. Verify truck details (truck number, driver's name, and telephone number).
c. Check the seal number.
d. Then update truck detail to customer via email.
e. Check and confirm the loading plan or slot-time with the custom.
f. Confirm the slot-time with the dispatch/truck supplier.
g. Provide the goods control list to the shipping/truck suppliers.

Invoice & Billing:

a. Update the daily tracking file by filling up all the necessary data and shipment detail to Finops team.
b. Coordinate with Finops team to Opening/Closing jobs in Kewill, including the process of issue invoice to customer.
c. Follow up payment with customer.
d. Clearing the workflow.

Advance payment:

a. Prepare CHQ and cash advance via the system, then print them out to request an approval from team manager.
b. Arrange the payment to carrier on behalf of customer.

Other activities:

a. Initiate the necessary actions for business that has been closed.
b. Accompany the sales team on customer visits (upon request).
C. Attend team meetings.

To be successful in this role, you should have:

• A Bachelor degree or Master degree in logistics, business, or a related field.
• Able to handle multi-task.
• Work well independently and in a team environment.
• Patience when handling tough cases.
• Customer service or customer support experience is a plus.
• Good communication in Thai and English both in written and speaking.
• Able to work on the weekend and public holiday.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.