Understanding telecommunication and Voice end-user technical support
Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of voice system/network. Commission voice project on/off-site. Demonstrates a degree of experience managing vendor/carrier end-user support
Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action
Salary :$70K-$76K / year
Requirements
- 4-year college degree (Field Of Study: Telecommunications)
- Minimum of 5 years of voice system relevant professional experience
- Understanding the concept of voice networking
o Layer 1: understand the type of cables
o Layer 2 & 3: understand Access List, Voice VLAN, AV signal, voice packet, and media and call routing
- Understanding the concept of data networking
o Layer 1: understand types of cables
o Layer 2 & 3: understand Access List, Access VLAN, packet, routing, and switching
- Work with various voice service providers
- Able to decide end-voice device type and equipment needed for the business and able to configure and deploy equipment as needed
- Understanding of voice signaling, protocols, SIP, analog voice circuits, and how to troubleshoot each
- Ethernet, IP troubleshooting and testing using Fluke test equipment
- Experience in Microsoft Excel documents
- Understanding of IP Networking, VOIP, TDM technology, and voice-related third-party equipment
- Must be detail-oriented with good organizational and time management skills
- Ability to multi-task effectively
- Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction
- Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines
- Must be analytical and have proven problem-solving abilities
- Knowledge of billing and various practices associated with billing
- Computer Skills: Computer skills at the level of understanding and using MS Word, Excel, and PPT
- Travel up to 35% (within US)
Preferred
A+ certified
Woongjin, Inc
A rapidly growing team providing unique, exceptional, and enhanced services to clients with a strong moral code and sense of responsibility.
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