Site Reliability Engineer

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily.

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

Bottomline Technologies is looking to hire a Site Reliability Engineer for our Kosovo Office in Pristina.

Site Reliability Engineers (SREs) at Bottomline are responsible for building and operating critical internal and external services. Our SREs use their skills as software engineers and their knowledge of infrastructure to further develop our reliability practice in order to keep these services running smoothly. They do this with the ultimate goal of delivering a great customer experience through services that are observable, scalable and highly available.

In this role you will be learning complex systems, specifically how they behave and fail in production. If you are inclined to drive those failure modes out of our systems, then you might be a good fit for the team. This important work not only drives growth for Bottomline but is also critical for the growth of Bottomline's customers.

How you’ll contribute:

• You’ll contribute by increasing the observability of our various applications, services, and infrastructure using:
  • Open Telemetry
  • Grafana eco-system (Grafana, Loki, Mimir, Tempo)
  • Fluentd
• Automating our applications and infrastructure using:
  • Terraform
  • Kubernetes
  • Puppet
• Creating CI/CD pipelines for these services using:
  • Gitlab
  • ArgoCD
  • Kustomize
• Working with our Product teams and helping them capture the user experience in SLOs.
• Reducing the impact of service disruptions through our incident, problem, change management programs.

What will make you successful:

• You have experience with Kubernetes (K8’s)
• You have experience with DevOps tools and principles.
• You have strong experience with Automation.
• You are experienced with infrastructure as code practices.
• You consistently use your programming skills to automate tasks.
• You are comfortable working in a CLI environment.
• You think of software and infrastructure coming together to form a larger system.
• You dig deep into incidents/problems and come up with unique solutions.
• You are enthusiastic about learning new technologies and spreading your knowledge.
• You battle ruthlessly to fix what's broken and protect the customer experience.
• You are compelled to leave a situation better than you found it.

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.

#LifeAtBottomline

#LI-DNI