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THE ROLE
We are seeking a highly experienced and motivated individual to join our team as the Head of Client Experience Luxury. In this role, you will champion your team within the wider business and play a critical role in ensuring the highest level of client experience is achieved. You will oversee a team of Pre-Sale Managers and Coordinators, Post-Sale Managers and Coordinators, as well as Shipping Liaisons. Your responsibilities will involve managing the end-to-end client experience, ensuring collaboration and alignment between pre-sale and post-sale personnel, and driving operational efficiency and consistency within the client journey.
Responsibilities:
Leadership:
Resource Allocation:
Coordination and Communication:
Policy and Process:
Training:
IT:
Company Initiatives and Projects:
Requirements:
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