TS Implementation Engineer

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Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

Working at NTT

The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.Key Roles and Responsibilities:

• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer's organisation.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Knowledge, Skills and Attributes:
  • Basic understanding and appreciation of technical design and business principles
  • demonstrates fundamental project management and administration ability
  • Display customer engagement skills
  • Demonstrate relevant domain specialist knowledge
  • Good verbal communication skills
  • Client focused and display a proactive approach to solving problems
  • Ability to work under pressure
  • Academic Qualifications and Certifications:Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalentRequired Experience:
  • Basic work experience in a technical implementation engineering or similar role
  • Experience engaging with clients and conducting presentations
  • Basic project administration and documentation experience

Skills Summary

Break-Fix, Configuration Management (CM), Installation Management, Problem Resolution, Service Operations, Technology Implementations, Technology Services, Troubleshooting

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category