Support Agent - French Speaking

The Position.

At IMD, we're an innovative company driving success across multiple online ventures, with a strong focus on the French market.

We are looking for a Support Analyst to join our growing team. You will play a crucial role in providing first-class support to our clients and internal teams. You'll ensure you create exceptional customer experiences whilst providing solutions and resolving varied issues. You'll work alongside a great team of support specialists, and collaborate frequently with multiple functions

This role offers a unique opportunity with high impact on one of the key parts of the business. It is a pivotal role; playing a critical role in the alignment of the support team.

If you want to play a key part in the development of our Support strategy, IMD offers an unparalleled opportunity. Become part of a team that's shaping the future.

Responsibilities.

• Adopt a Customer-Centric approach – You'll be the point of contact for escalations and problem solving; all while keeping the core priority in mind: providing excellent support to clients, considering their goals and adapting your approaches to the varying needs of the dif...