Bilingual Operational Excellence Coach

The OpEx Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG, and General Manufacturing industries through the implementation of QAD Redzone software and expert-level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading through doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.

• This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.
• Must be based in the UK or willing and able to obtain UK working visa with frequent travel to UK.
• Bilingual in English and German or French required

Responsibilities

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90-day on-site deployments
• Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

Requirements

• Fluent in both English and German OR French
• Senior Operations Leadership experience in manufacturing environments
• Ability to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients
• Ability to develop/maintain strong relationships with clients and internal teams
• Excellent interpersonal and organizational skills
• Strong written and verbal communication skills
• Sound judgment and excellent assessment skills
• Ability to manage time effectively and to work in a high paced, high growth environment
• Ability to prioritize tasks within active projects to meet critical path deadlines
• Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)
• Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information
• Able to learn software required to perform successfully in this position
• Programmable Logic Controller (PLC) experience and familiarity is desired, but not required

Education/Experience

• Relevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management
• Minimum of 5 years of manufacturing experience in progressive Operations and/or Leadership roles
• 2 years in a similar position, providing direct coaching to business clients, is desired but not required