Instructional Designer

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud® helps IT teams and Managed Service Providers (MSPs) Make Work Happen® by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt Zero Trust security models. JumpCloud has been used by more than 200,000 organizations, including GoFundMe, Grab, ClassPass, Beyond Finance, and Foursquare. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.

About the Role:

The Sales Enablement team at JumpCloud seeks a skilled, agile, and technical Instructional Designer with added experience in Learning Management System (LMS) management. This role will support our global sales force by designing, creating, maintaining, and measuring sales-specific educational content. We are looking for a professional who is deeply passionate about educating sales professionals, keen on sales methodologies, curious about product functionality, and committed to developing impactful learning content that empowers our sellers to excel.

As a pivotal member of our Sales Enablement team, you will bolster our sellers' confidence and success in utilizing our sales methodologies, tools, and articulating our value propositions. The content you develop will enhance our sellers skills, showcase the benefits of our products, and accelerate their ability to be educated on product, process or sales skills. This role offers significant autonomy in content creation, allowing you to leverage your knowledge of design best practices and adult learning theories. It’s a fantastic opportunity to let your creativity flourish and to implement innovative ideas in an impactful way.

This role is designed for a proactive, creative professional who is looking to leverage their instructional design and LMS management skills to make a significant impact on our sales force’s performance and development.

As the Sales Enablement Instructional Designer, you will:

• Utilize instructional design processes to develop engaging and effective educational content and training assets that adhere to adult learning principles.
• Produce high-quality content, including tutorials, videos, audio, scripts, and various multimedia elements.
• Design infographics and visual aids that enhance comprehension and support learning objectives.
• Map out learning paths, build and manage courses in our LMS, reporting, user management all ensuring seamless learning experiences.
• Deploy surveys and track participation across sales enablement programs for robust data analysis and effective program evaluation.
• Collaborate with product, sales engineering, revenue operations, and marketing teams under tight deadlines to support key business initiatives and adapt to sales process changes through educational content.

Qualifications:

• Minimum of 3-6 years of experience in sales or customer-facing Instructional Design within a high-growth SaaS environment, including 2-4 years LMS administration experience.
• Strong proficiency with Articulate 360 or equivalent is highly preferred.
• Demonstrated expertise in learning and development best practices, methods, and tools, supported by an impressive portfolio.
• Ability to simplify and communicate complex technical information clearly and effectively.
• Committed team player eager to collaborate and contribute to team growth.
• Exceptional project management and time management skills, with proven ability to handle multiple projects and prioritize effectively in a dynamic environment.
• Excellent verbal, written, and grammatical skills.
• Proven track record of successfully managing LMS platforms and driving learner engagement and content effectiveness.

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Where you’ll be working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language:

JumpCloud has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud's three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud. Please note JumpCloud is not accepting third party resumes at this time.

JumpCloud is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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