Language Data Annotator

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Language Data Annotator

Language Data Annotator, full time Fixed term contract (6 months), preferable start asap, location India.

Summary:

We are seeking a highly detail-oriented Language Data Annotator to join our team. In this role, you will annotate and analyze language data to support the development of our cutting-edge AI and natural language processing products. Your keen attention to detail, analytical skills, and ability to work independently will be crucial as you help provide valuable insights and high-quality data to the research team.

This role is part of the Radarr ML engineering team where we are working on language detection and sentiment analysis for public social channels, across a wide range of languages.

Key Responsibilities:

• Accurately annotate text data following detailed guidelines to identify linguistic features and categories
• Collaborate with the research team to resolve data ambiguities and provide feedback on the annotation process
• Perform qualitative error analysis and provide actionable insights to improve quality
• Support the creation of language datasets for model training and evaluation
• Assist the team with other ad-hoc data-related tasks as needed

Skills & Experience:

• Native or near-native proficiency in English plus Malay.
• Fluency in other languages is a benefit
• Exceptional attention to detail, ability to work accurately and efficiently, ability to quickly learn and apply new concepts and guidelines
• Comfortable and confident in a computerized environment. Ideally proficient with productivity software and text editors
• 1+ years of experience with language data annotation, manipulation, and analysis and familiarity with annotation tools (preferred)
• Desirable: Previous Customer service /Contact center work experience

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About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

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