Senior Oracle Database Administrator

Sr Oracle Database Administrator

Behind every great on-line eCommerce site and technology service is an equally great database. These databases provide mission-critical data processing services, and it takes highly skilled DBAs to build and maintain these systems.

We are looking to add a Database Engineer to our ORACLE Support database team. This global team interacts directly with key technical groups, collaborating to implement change and provide support for major database systems that deliver data to the critical, revenue generating applications that drive the TR business.

About the role:

• Provide primary support for critical, complex production Oracle databases

• Good written and oral communication in English is mandatory

• Troubleshoot, investigate and drive resolution of incidents

• Administration of Oracle on Unix/Linux environments

• Perform Oracle Systems Database Administration across multiple Oracle database environments and ensure continuous 24x7 operation and availability in support of mission critical internal production applications.

• Strong operational familiarity with RAC on Oracle 11g/12c and above.

• Operational Familiarity in Cloud technologies and RDS.

• Any Cloud migrations or Database Migrations to Cloud will be an added advantage.

• Knowledge on PostgreSQL or Cloud RDS will be good.

• Perform various project related database requests for customers. Tasks can include DDL generation, cloning, schema and/or table level data refreshes, performance tuning.

• Support database backup/recovery using storage technologies such as NAS and RMAN etc.

• Collaborate with application/development partners to address performance reported issues.

• Manage backup/recovery and provide Disaster Recovery planning.

• Contribute/write/maintain OS level scripts (i.e., UNIX shell) for system DB maintenance. Ensure the quality and consistency of data and database systems by following a defined set of procedures (change control, security procedures, user passwords, backups, etc).

• Contribute to the continued development and documentation of operational and application related database standards and procedures

• Pro-actively identify database issues and resolutions.

• Assume ownership of database related problems; work closely with internal technical teams to pursue problem resolution and root cause analysis

• Coordinate interaction with vendors, creating service requests and escalating as needed to ensure timely resolution

• Provide problem management and resolution for repeat issues

• Make recommendations and contribute to the design and development of long-term solutions

• Respond to inquiries from business partners related to performance, application errors, storage capacity, etc.

• Participate in new system builds; create databases, schemas and deploy standard jobs and monitoring, and user permissions and login administration.

• Through review and solid handoffs, ensure system supportability prior to production utilization

• Adhere to documented change and incident management policies

• Use established Shared Services support processes and tools to document and track problem resolution

• Develop technical documentation for use in future incident resolution

• Provide support outside of normal office hours when necessary and appropriate to support major database implementations or to react to highly critical database production issues. (emergency and infrequent pre-planned occurrences)

• Learn and stay current on the features and functionality of Oracle databases, focusing on technology to improve performance, availability, reliability, stability and work efficiencies.

• Learn and stay current on standard database solutions designed by the Systems Engineering Database group.

• Translate highly technical solutions/problems into clear language useful to audiences at varying technical levels

• Prepare high quality technical documentation, present it clearly to interested parties

• Communicate in a concise and professional manner when interacting across staff levels and internal/external customers

• Mentor and coach database engineers

• Research and develop team leadership skills.

• Contribute to and influence a variety of work streams concurrently

• Set individual goals that are consistent with business goals

• Participate in initiatives to define, measure, and report on database quality and stability

• Develop the knowledge of Thomson Reuters product lines and supported technologies

• Proactively generates relevant ideas for new and improved operations or use of technology

• Understands the impact of new projects and technical impacts to supported systems

• Collaborates with peers, Design & Engineering DBAs and managers to determine system strategy and how best to implement and support it

Ongoing Education and Training

• Learn and stay current on the features and functionality of ORACLE databases and other flavors of Database , focusing on technology to improve performance, availability, reliability, stability and work efficiencies.

• Learn and stay current on standard database solutions designed by the Systems Engineering Database group.

Leadership and Communication (15%)

• Translate highly technical solutions/problems into clear language useful to audiences at varying technical levels

• Prepare high quality technical documentation, present it clearly to interested parties

• Communicate in a professional manner when interacting across staff levels and internal/external customers

• Mentor and coach Associate database engineers and peers

• Research and develop team leadership skills.

Management and Administration (5%)

• Contribute to and influence a variety of work streams concurrently

• Set individual goals that are consistent with business goals

• Participate in initiatives to define, measure, and report on database quality and stability

Business Acumen and Strategy (10%)

• Has broad knowledge of Thomson Reuters product lines and supported technologies

• Proactively generates relevant ideas for new and improved operations or use of technology

• Understands the impact of new projects and technical impacts to supported systems

• Collaborates with peers, Design & Engineering DBAs and managers to determine system strategy and how best to implement and support it

About you:

• Bachelor's Degree — Computer Science, technical or engineering degree preferred

• 3+ years in the IT field with at least 2 years of DBA responsibilities in Oracle environments.

• Familiarity with AWS - EC2 and other cloud environment is preferable.

• Any Cloud migrations or Database Migrations to Cloud will be an added advantage.

• Knowledge on PostgreSQL or Cloud RDS will be good.

• Experience in Oracle Installation, Configuration and Upgrades

• Experience with Oracle replication technologies such as Dataguard, Streams and Golden Gate will be added advantage.

• Strong quantitative, analytical, communication and verbal skills with a strong customer service focus

• Performance monitoring and tuning skills are desired.

• Understanding of storage technologies such as NAS and SAN etc.

• Ability to problem solve in high pressure situations

• Extensive backup/recovery experience including Disaster Recovery planning.

• Ability to quickly learn and adapt to changes in database technology

• Excellent analytical and problem-solving skills

• Ability to work effectively as part of a team via excellent verbal and written communication, as well as independently toward assigned goals

• Experience in scripting languages shell, Python and Perl etc.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

• Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on [https://thomsonreuters.com>.