Job Responsibilities:
- Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
- Assisting clients and partners with existing reservations and questions before booking;
- Distributing requests among departments and teams;
- Logging activity in CRM.
Requirements
- Excellent verbal and written communication skills in English (at least B2/C1);
- Previous experience in travel, hospitality or customer service is an advantage;
- Is resourseful and able to deliver amazing Customer service by phone and in text;
- Boats the can-do attitude, patience and ability to "read" customers;
- Can work both as part of the team and with limited supervision;
- Is a natural multitasker;
- Responsibility, attentiveness, empathy, ability to handle stress.
Benefits
- remote work;
- schedule: Monday-Friday 5/2 (from 21 p.m. to 6 a.m. GMT+3);
- a young and active team of super specialists;
- interesting and ambitious tasks that will take you to the next professional level;
- learning: seminars, trainings, and conferences. If you want to participate in a conference, we will help to organize it;
- corporate discounts on hotels and other services.
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RateHawk
RateHawk is a fast-growing B2B platform for travel market professionals, offering a wide range of travel-related services
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