Senior RPA Developer Analyst

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

How you will make an impact:

RPA Development

• Must comply with Edwards standards such as the Robotic Development Life Cycle (RDLC), IT security policies, best practices, procedures & guidelines
• Have a solid understanding of RPA tools and related technologies
• Design, develop, and implement software bots using RPA technologies.
• Work with business stakeholders and IT teams to determine requirements and design solutions, understand and can articulate business processes to drive business values
• Familiar with Edwards existing systems or can quickly learn to get up to speed.
• Conduct testing and debugging of RPA bots to ensure they function correctly.
• Stay up-to-date with emerging RPA technologies and advancements.
• Prepare and maintain technical documentation and training materials.
• Contribute to the development of RPA best practices and standards within the organization.

Production Support

• Provide L1 – L3 support to RPA bots in Production as assigned
• Analyze incidents assigned to the RPA Support Group, perform triage, and determine and assign priority (P1 – P3) to incidents in ServiceNow.
• Perform in-depth production incident troubleshooting, resolve any production incidents (L3) within defined SLA, and monitor the fixes to ensure the bots function correctly.
• Provide technical support and maintenance of RPA solutions.
• Resolve P1 incidents effectively with RPA team, business stakeholders and other IT or business partners.
• Perform Root Cause Analysis on P1 and P2 incidents
• Support RPA CoE to continuously improve RPA operations
• Build and update knowledge base from incident and problem tickets

What you’ll need (Required):

• Degree in Computer Science or its equivalents
• At least 5 years of relevant experience in Robotic Process Automation (RPA) technologies, excellent working knowledge in UiPath as a developer
• Advanced UiPath Developer Accreditation is mandatory
• Developed and launched 20+ RPA solutions in an enterprise scale production environment
• Intelligent Document Processing (IDP) experiences

What else we look for (Preferred):

• Medical device industry experience
• Experience working in a regulatory industry preferred
• Strong knowledge and understanding about UiPath REFramework architecture
• Proficient with other programming languages such as .net, C#
• Proficient with SQL Server and SQL queries
• Experience in maintaining and developing RPA Bots
• Microsoft Power Platform experiences in an Enterprise environment
• Problem-solving, organizational, analytical, and critical thinking skills.
• Strong troubleshooting skills and experience to resolve critical & complex incidents
• Excellent communication skills and ability to handle communication at different levels and diverse population
• Well versed with ITIL Concepts - Incident, Problem, Change and Release Management and Knowledge management.
• Ability to manage competing priorities in a fast-paced environment