Senior Salesforce Business Analyst

The business analyst will work with stakeholders across T-Systems (TSI) business units to analyze business demands and specify solutions which enable the business to launch new products and services and become more efficient.

Your team, the Digital HuB L2C develops, operates and supports the applications TSI-force based on Salesforce (SaaS), Salesforce Marketing Automation (SaaS), TS Internet (TSI Internet Portals) and TSI API layer with E2E responsibility.

We are looking for an experienced Business Analyst colleague to support the product owner in demand evaluation, design and modeling any new demands in Salesforce of T-Systems and administrate the user stories and features in Jira.

Responsibilities

• Capture, challenge and understand functional and technical requirements from key business stakeholders;
• Build a broad stakeholder community and key relationships at all levels across internal teams and Business Units
• Conduct workshops with business stakeholder to discuss/clarify requirements and solution details, prioritize requirements according to their needs, while identifying gaps, verify assumptions and dependencies;
• Define E2E solution that meets stakeholder needs and document it, following the defined standards;
• Work effectively with the software development team to ensure solutions meet business requirements

Requirements

Qualifications

We are looking for the following skills:

• Requirements management
• Agile working experience
• Teamwork skills but also sense of autonomy
• Cross functional collaboration
• Flexibility in working, oriented to European working time
• Analytical thinking
• Business Process Management and concept development
• Salesforce SalesCloud is a must, Marketing Cloud and DataCloud preferred
• Previous exposure to the consultancy industry, especially customer-facing processes are advantageous
• Good verbal and written communications skills in English, German is an advantage

On a personal level you are characterized by very good collaboration skills, so that you can quickly find your way into distributed teams. Your communication skills allow you to understandably convey issues and present solutions clearly. You have already gained intercultural experience in projects and follow a customer-oriented approach in your daily work.