Customer Success Senior Manager

This position will be responsible for delighting clients around Asia through delivering retail measurement insights and analysis.

Main responsibilities include:

• Providing performance overview analysis and business issue analysis to Consumer-Packaged Goods clients around Asia.
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership.
• Understand NielsenIQ software and be able to leverage our data sets to teach clients and junior analyst as well as to conduct best in class analytics.
• Identify opportunities and work with the sales team to facilitate a commercial approach to help NielsenIQ grow
• To coach and manage insights associates within the assigned industry within their regional cluster.
• To own the planned/ad hoc category review presentations, by collaborating with Consulting (e.g. attending briefing session and check-in review sessions) and identifying workforce allocation within Insight Associates.
• To own Thought Leadership output for the assigned industry within their cluster and partner with the Cluster Leader to drive Thought Leadership for their industry across all Asia.
• Working closely with the Consulting Lead and Customer Service to transform customer experience

Requirements

• At least a bachelor’s degree, preferably in business
• Around 5 years work experience, preferably within analytics and insights or market research
• Knowledge of the Consumer-Packaged Goods (CPG) industry
• Knowledge of research techniques and methodologies would be an advantage.
• Excellent analytical skills
• Excellent communication skills and presentation skills
• Experience managing people and developing talent.
• An ability to work independently and in a team.
• Good interpersonal skills are a must.
• Fluent in spoken and written English and Mandarin.
• Experience in Retail Measurement and Consumer Panel is an advantage.