- Manage product knowledge from both a technical and a business perspective, establishing a transparent and continuous communication with CS and SALES and representing the voice of the customer within our organization in terms of product
- Translate customer needs into technical requirements and share them with the Product Team with proper prioritization
- Plan and implement product training & coach operational teams on the go-to-market of new features & products
- Perform in-depth market analysis (trends, competition, etc) and identify customer requirements, value proposition, and unlocking new opportunities for Docplanner
- Acting as interface between global markets and internal functions such as Sales, Customer Success, Marketing and Country Manager
- Help the country to diagnose issues and resolve escalated bugs using established processes keeping a low % of lack of knowledge reports
- Training CS/Sales/Marketing
- Align product vision with key-stakeholders
- Share value proposition & benefits of the product/features within the organization
- Following all channels about the product to stay up-to-date
- Help PMs enabling new features and products in the country
- Testing new features before they are deployed to customers
- Cooperate with POs and devs to make researches about features
- Collect feedback about product and scale it to product teams
- Investigate about country needs in terms of product features
- Elaborate product benchmark analysis of the competitors
- Help CS/Sales/Marketing with strategies for product adoption & go-to-market of new features
- Manage doctors app opiniones on Apple/Playstores
- Analyze product usage data
- Translate and uploading new Product knowledge content
Requirements
- Leadership through influence
- Result orientation
- Problem soloving
- Data analysis
- Team-working
- Communication
- A passion about creative problem-solving for customers
- Self-motivation and independent working approach
- Analytical and strategical skills
- At least basic project management skills
- Organizational skills
Please submit your application in English!
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