Engineering Team Lead - Customer Growth

TL;DR

We are looking for a software engineering team lead who's a natural leader with a strong technical background, thrives in fast-paced, innovative environments and is passionate about mentoring and inspiring their team. As team lead, you will be driving a key strategic mission for us, critical to our global growth ambitions.

Who we are

Henry Schein One is the world's leading dental practice management software company, offering the market leading platforms EXACT and Dentally. Whilst we're part of the ever-growing $600M Henry Schein Group, it's important to note that we're a modern product-focused SaaS company, not a large corporate.

Powered by a talented team of over 2,000 people across the UK, Europe, Australia, New Zealand, Canada and the USA, we are shaping the future of how millions of patients interact with their dental practice and we're proud to make a positive impact on society.

This is an opportunity to join one of the UK’s best employers as recognised in the Sunday Times Best Places to Work 2023 AND 2024 initiative. As an inclusive and forward-thinking company, we are committed to creating an environment that values diversity and promotes equal opportunities for all individuals. We strongly encourage applicants from underrepresented backgrounds to apply.

The way we work

We look for problem solvers, not ticket takers. We're not about following strict processes or micromanaging. We operate on trust and focus on making a real impact. Our teams are mission focused and presented with problems, supported by context and research to help them deliver valuable solutions.

We are a continuous delivery focused group, shipping changes to production 100+ times per month. We plan our commitments on a quarterly basis and work in 6-week cycles that enable us to solve real problems for our users and their patients, while balancing technical debt, bugs, innovation and team growth. Our teams are directly responsible for making decisions that will improve oral care services for thousands of dental professionals and their patients.

Importantly, we keep things simple. We build software that delivers value for our users whether they are our customers, employees or other stakeholders. We make small changes that deliver business value, we test these with our users and iterate on the feedback. We resist the urge to over-engineer our solutions. We let our users and the data tell us where we go next.

We believe in the following engineering values;

Mutuality - no politics -each person as important as the next - recognise creativity and encourage it - open communication - strong ethics

Our tech and tools

• .NET, C#, Linq, Microsoft SQL Server
• Ruby, Ruby on Rails, Postgres
• AWS, Azure
• Azure DevOps, GitHub, Asana, Slite, Slack, New Relic

About you

• You're a natural leader with a strong technical background who thrives in fast-paced, innovative environments and is passionate about mentoring and inspiring their team.
• You're driven by providing solutions that make a difference to users.
• You're highly self-motivated and can work independently or partner closely with others on a project.
• You're excited about building high-quality products and want to own the product development lifecycle, starting with the right design and development principles.
• You have strong communication and interpersonal skills. You enjoy collaborating closely with customers, stakeholders and team members of all levels
• You enjoy solving problems and like to challenge yourself by building scalable and highly performant solutions.
• You care about the development of others and are driven to continuously improve your team and its individuals.
• You're able to positively and collaboratively influence decision making to improve practices within your team, department and stakeholder network.

What you’ll be working on

At Dentally, our number one strategic aim is to improve the onboarding experience for our global customers. In your new role you'll be a key player, contributing to strategy, leading on technology and process changes that enable our customers to migrate their data onto our Dentally product platform with minimal disruption and friction. You will help eliminate time delay and enable customers to benefit from our products more quickly, more efficiently and with less human intervention.

This will involve:

• Leading a mission focused team of remote software engineers
• Building, optimising and automating toolsets that extract, transform and load new customer data from complex source systems.
• Delivering innovative ideas to improve processes, realise efficiencies and increase velocity.
• Partnering with customers and stakeholders to deliver a seamless and delightful onboarding experience.
• Inspiring, motivating and coaching to enable the continuous development of individuals within your team
• Collaborating with senior engineering leaders across vision and strategy for your team and our products
• Empowering your team to achieve a high level of productivity and technical quality
• Developing relationships and working across the business to influence others in aiming for the best user experience possible.
• Working effectively with product managers, other engineers and business stakeholders on projects
• Communicating technical ideas and leading projects with a focus on solving real world business challenges in a global setting.
• Helping recruit and retain engineers to create a talent dense, high performing engineering team

Your technical skills

You are a talented engineer with experience spanning some of the below requirements

• 2 years+ experience within an engineering team lead position
• Senior-level full stack engineer with 5+ years of experience
• Strong at developing applications using .NET, C# and Microsoft SQL Server
• Extensive SQL knowledge and the ability to write complex, performant database queries
• Evidencable experience of data migration and ETL practices
• Evidencable experience working with cloud computing platforms such as AWS & Azure
• Desirable: Experience with Ruby on Rails

It's not expected that any single candidate would have expertise across all of these areas - we're looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Your personal attributes

• Great communication and collaboration skills working with other engineers, product managers, and business stakeholders
• Independent, proactive, and able to deliver production-ready code with minimal guidance
• Able to lead and influence across a remote work environment
• Empathetic and authentic
• Inquisitive and interested
• Driven
• Self-motivated and diligent
• Optimistic and courageous

Our recruiting process

We try to make our process as simple as possible whilst giving you and us opportunities to learn about each other.

1. Intro call with our talent team
2. Chat with Director of Software Engineering to review role and culture alignment
3. Interview with Engineering Team Lead peer group

After this, we aim to make a decision within 24 hours

Benefits we offer

See here: [https://careers.henryscheinone.co.uk/benefits-and-rewards>