National Account Manager

As a National Account Manager at UHG, you will be part of the Insurance Team who genuinely enjoy working together with a cross-functional team of operational staff for the purpose of building and maintaining a strong customer base with a leading company. We are looking for an enthusiastic person to build and maintain deep, sustainable relationships with our workers compensation and compulsory third party insurance clients to protect and grow revenue. This will be achieved through a relationship-based account management strategy and understanding of client needs and goals.

What You Will Be Doing

• Develop a thorough understanding of the personal injury insurance market, customers’ positions in the market, their products/services, points of difference and the competitive landscape
• Account manage key insurance customers (including, but not limited to, manage day-to-day communication, stakeholder mapping, build multi-level relationships, account planning with focus on continuous improvement initiatives, customer site visits, service review meetings, presentations and demonstrations, proposal development, manage customer feedback, strategic use of data and participation in industry events, including occasional interstate travel)
• Cross-sell and up-sell to existing customers
• Drive innovation and product development to deliver on insurance customer needs
• Monitor customer performance against agreed customer SLAs and financial targets
• Conduit between customer and internal stakeholders to ensure that there is clear understanding of agreed service expectations

Requirements

What You Should Have

• 3+ years working in an account management function
• Demonstrated capacity to retain and grow existing customer revenue
• Ability to effectively communicate with customer leaders of various levels
• Working knowledge of the personal injury insurance sector (including workers compensation and compulsory third party) is highly desirable
• Computer literate especially with the Microsoft Office Suite - specifically Word, Excel & PowerPoint
• Customer focus by providing professional interactions with internal and external stakeholders
• Able to work autonomously while also a strong team player with the ability to effectively collaborate with various stakeholders
• Excellent organisational skills and the ability to meet deadlines and targets
• Attention to detail
• Excellent written and oral communication skills
• Demonstrate sound problem-solving skills

A full position description is available from [email protected]